Member Services officers wanted!

Are you looking to join a dynamic team and help offer our organization’s members excellent service?

AQTIS 514 IATSE is looking for new Member Services officers (1 permanent position + 1 temporary position with possibility of extension).

 

JOB DESCRIPTION 

• Reporting to the Director of Member Services and IT, you will:
• Receive and process membership, readmission, reclassification and resignation requests;
• Apply established procedures relating to benefits and employment classification and status;
• Ensure annual dues are paid and process experience recognition requests.

KEY RESPONSABILITIES

• Receive and process enquiries about AQTIS 514 IATSE membership applications and the criteria for recognition in a position; provide basic information about the benefits of membership;
• Receive and process membership, readmission, reclassification and resignation requests; ensure classification criteria are met, that required training has been successfully completed, and provide applicants with information about their application for membership; in the case of a resignation, provide the relevant information;
• Open new permittee files; prepare electronic files, make sure they contain all required information, enter the data;
• Receive and process enquiries from members and permittees; try to resolve complaints or forward them to the appropriate person in accordance with established policies;
• Receive and process requests for recognition of experience in accordance with the recognition guide and forward files to the appropriate departments, as required;
• Help prepare and send dues notices to members, in accordance with the established procedure;
• Receive and process annual dues and perform daily accounting closeouts;
• Deposit postdated cheques for annual dues;
• Provide information, verbally or in writing, to members and staff about statuses and dues; give members information, avenues and solutions to encourage membership renewal;
• Provide authorized individuals with access codes for AQTIS 514 IATSE’s website;
• Produce statistics, reports and other documents relating to the collection and payment of annual dues;
• Prepare correspondence, mass mailings and perform other clerical work;
• Open files, file documents and information using established systems; perform general administrative tasks;
• Perform searches (timesheets, contracts, specific information, etc.) and produce statistics as required;
• Fill in for the receptionist from time to time;
• Perform other related duties as requested by the supervisor.

REQUIREMENTS

• Diploma of Collegial Studies (DEC) in administration or other relevant training
• Minimum one year of relevant experience in administrative support and customer service
• Excellent knowledge of French (spoken and written) and working knowledge of English (spoken and written)
• Good knowledge of the Office Suite and databases (FileMaker)
• Commitment to customer service
• A team player
• Strong interpersonal skills
• Effective communication and listening skills
• Basic accounting knowledge
• Discretion and respect for confidentiality
• Meticulousness, precision and attention to detail
• Good judgment
• Ability to work under pressure
• Good organizational skills

BENEFITS AND ADDITIONAL INFORMATION

• Start date: as soon as possible
• Two positions available: 1 permanent position + 1 temporary position (with possibility of extension)
• Work schedule: 35 hours/week
• Hourly wage between $24.40 and $28.02 (commensurate with experience and training)
• Flexible personal days and paid holidays (permanent position)
• Group insurance plan and RRSP with employer contributions (permanent position)
• Hybrid work possible (in accordance with current policy)
• Modern and ergonomic offices, located near the Berri-UQAM metro station
• Dynamic and motivated team

 

TO APPLY

To submit your application, please send a cover letter and resumé to evarin@aqtis514iatse.com.

Only selected applicants will be contacted for an interview.